Return and Refund Policy

Last Updated: February 2026

At Groveda Global Private Limited, we strive to ensure that you are completely satisfied with your purchases. As a multi-vendor marketplace, returns and refunds are managed in collaboration with our Sellers. Please read the following policy to understand how returns and refunds are processed.

1. Return Eligibility

Eligible Items: Items are eligible for return if they are received in a damaged condition, are defective, or differ significantly from the description provided by the Seller on the product page.
Non-Returnable Items: Certain categories of products, such as perishable goods, custom-made items, personal hygiene products, and intimates, are generally not eligible for return unless they are defective upon arrival. Check individual product listings for specific return exceptions.
Condition of Returned Items: To be eligible for a return and refund, the item must be unused, in its original packaging, and with all original tags and accessories intact.

2. Initiation Guidelines

Timeframe: Return requests must be initiated within a specified timeframe (typically 7 to 14 days from the date of delivery, unless otherwise stated by the individual Seller's policy).
How to Initiate: You can initiate a return by navigating to your Order History in your account dashboard, selecting the item, and submitting a return request describing the issue (including photos if the item is damaged or defective).

3. The Refund Process

Inspection: Once the returned item is received by the Seller, it will undergo a quality inspection. The Seller will verify if the item matches the condition described in the return request.
Refund Approval: If the return is approved, Groveda Global Private Limited will initiate the refund process. The refund will automatically be credited to your original method of payment.
Processing Time: Please allow 5-10 business days for the refund to appear in your bank account or credit card statement, depending on your financial institution's processing times.

4. Vendor Disputes and Mediation

Seller Communication: We encourage Customers to communicate directly with Sellers to resolve any minor issues or to arrange replacements before requesting a full return and refund.
Escalation and Ticket Raising: If a Seller denies a valid return request, is unresponsive to your return inquiries, or fails to issue a refund after receiving a returned item, you can raise a support ticket. Groveda Global Private Limited will step in to mediate the dispute and ensure a fair resolution based on our overarching platform policies.

If you have questions about a particular Seller's return policy or our general platform guarantees, please contact our support team.